If, for some demented reason, you ever have the desire to meet the most disrespectful, unreasonable, selfish, angry, impatient, and unfeeling people in the world, you may want to consider a career in customer service.
After a decade in the industry, I can safely say that humanity is at its worst when they walk through the doors of any retail establishment and cross that boundary that separates human from customer. It's a frightful transformation not unlike the transition of man to werewolf. Usually competent people become babbling idiots, loving mothers become haggling shrews, and kindly old men turn into vicious scavengers.
Don't believe me?
This book chronicles some of the most outrageous and unbelievable encounters I've faced during my years of servitude to the retail beast. Don't let the cover page fool you. A dark world lurks within.
Have you ever worked retail?
I feel your pain.
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