Fostering a culture of self-accountability for driving excellence is a crucial step in creating and sustaining a culture of service excellence. This resource guide is a follow-up to our Leadership Accountability Workshop and filled with tips and best practices that will be helpful in your journey to driving excellence.
This guide will walk you through: Defining Accountability; Leading Change through Accountability; Setting Expectations that lead the way to Self-Accountability; Mastering the Conversation of Accountability; and Tips and Best Practices for fostering Peer-to-Peer or Leader-to-Staff Accountability.